Shipping policy

Shipping Policy

At Trendio GmbH, we aim to deliver your order safely, quickly, and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

During busy periods, promotional campaigns, or high-demand seasons, processing times may be slightly longer.

Shipping Destinations

We currently ship to selected countries and regions. Available shipping options and delivery times will be shown at checkout based on your delivery address.

Shipping Rates

Shipping fees are calculated at checkout and may vary depending on your location, order value, package size, and selected shipping method.

Any applicable shipping costs will be clearly displayed before you complete your purchase.

Estimated Delivery Time

Estimated delivery times depend on the destination and shipping carrier. In general, orders are delivered within 3–5 business days after dispatch.

Please note that delivery times are estimates and may be affected by customs procedures, courier delays, holidays, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your order.

You can use the tracking number to follow the status of your delivery.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated at checkout.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

Trendio GmbH is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost, Delayed or Damaged Packages

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible at support@yourstore.com with your order number and delivery details.

We will assist you in contacting the shipping carrier and finding the best possible solution.